TelOne speed test
and connection help
Test your TelOne home connection, find the broadband recharge menu, and separate Wi-Fi problems from a slow fixed connection.
Check your TelOne connection before you compare.
Measure download, upload, ping and jitter. Then use the calculators to understand what your result means.
Fixed internet across Zimbabwe
National totals across providers, Q1 2026. These are not TelOne-only figures.
The access technology helps explain how a connection is delivered. It does not tell you your download speed or whether a service is available at your address. Sources.
Why is my TelOne internet slow?
Test close to the router, then with Ethernet.
Pause downloads on other devices. If your computer supports it, compare Wi-Fi with a wired Ethernet connection. This helps separate the internet line from your home Wi-Fi.
Check your package and recharge status.
Confirm that your broadband package is active. The self-service code below supports broadband recharge from an Econet or NetOne line.
Identify the connection you have.
DSL, fibre and fixed wireless are different access technologies. Compare your result with the terms of your own package. National subscription figures do not describe the speed at your home.
Balance, bundles and recharge
Choose the action you need. Dial opens your device's phone app.
TelOne self service
*216#Recharge broadband from an Econet or NetOne line
Recharge from a TelOne landline
216Questions about TelOne internet
Can I use this with TelOne?
Yes. The speed test measures the connection you are using. Pause background transfers and note whether you are on mobile data, Wi-Fi or a wired connection.
Do these figures show TelOne's average speed?
No. Subscriptions and base stations describe the network's size. Use a measured speed test to check your connection. A reliable provider comparison needs comparable measurements and a published method.
How do I report a recurring connection problem?
Record download and upload speeds, ping, test time, location and connection type. Contact TelOne through its official support channels.