NetOne speed test
and connection help
Test your NetOne connection, find the right USD or ZiG bundle menu, and check what could be slowing your mobile data.
Check your NetOne connection before you compare.
Measure download, upload, ping and jitter. Then use the calculators to understand what your result means.
NetOne's network at a glance
Q1 2026. Subscriptions count active lines, not unique people.
Base station counts describe infrastructure. They do not rank speed or establish coverage at your address. Sources.
Why is my NetOne internet slow?
Use the menu for your airtime currency.
USD and ZiG airtime have separate bundle menus. Check that the balance, bundle type and expiry match what you intend to use.
Confirm the SIM used for mobile data.
On a dual-SIM phone, select NetOne as the data SIM. Pause large downloads on other devices if you are testing through a hotspot.
Compare one place at two times.
Run a test where you normally use the connection, then repeat at another time. Moving between locations changes the conditions, so keep a separate record of each location.
Balance, bundles and recharge
Choose the action you need. Dial opens your device's phone app.
Self service
*123#Balance and account
Turn USD airtime into bundles
*379#Turn ZiG airtime into bundles
*171#Check your airtime
*134#Load a recharge card
*133*Then the number off the card, then #
Add your voucher number, then #. This is a template, so Dial is unavailable.
Questions about NetOne internet
Can I use this with NetOne?
Yes. The speed test measures the connection you are using. Pause background transfers and note whether you are on mobile data, Wi-Fi or a wired connection.
Do these figures show NetOne's average speed?
No. Subscriptions and base stations describe the network's size. Use a measured speed test to check your connection. A reliable provider comparison needs comparable measurements and a published method.
How do I report a recurring connection problem?
Record download and upload speeds, ping, test time, location and connection type. Contact NetOne through its official support channels.